Customer Care Information
Shipping, Returns & Policies
Dear Valued Customer, Please find our policies as follows. Our Privacy Policy can be found on a seperate tab.
PRINT TO PRODUCT PROCESS
Please note, both the portfolio of designs and product range are expansive and ever changing. Look out for updates in the online store and our 'Collections' &' Limited Edition' pages.
Subscribed members have exclusive access to our full catalogue and previews of upcoming designs before publication.
If you wish to request a specific print or personalized product, please send a message to contact@creativesoulpublications.com. Based on the request, a price quote, mockup and timeline for production will be sent back to you for approval.
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Production: Fulfillment of products is provided by well known, established, global scale print on demand companies. They are responsible for printing designs on products, the inventory (i.e. mugs, totebags, notebooks), packaging, shipping, tracking deliveries and processing refunds, exchanges or replacements.
Feedback by our customers is essential to product quality. Your feedback will decide whether we continue to collaborate with the same companies or look for new ones. We strive to ensure you are fully satisfied with your purchase.
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*Disclaimer*
It is normal that slight color variations exist between how images appear on devices such as a laptop, tablet or phone screen with the physical, printed product. However, through frequent sampling, we strive to ensure accuracy and quality of the end product.
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SHIPPING POLICY
​Shipping is worldwide and available for most locations. All orders over $25 qualify for FREE SHIPPING. Otherwise a low flat rate of $4.99 international. & $1.99 domestic. Delivery times vary dependent on location and product processing times.
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Subscribed members always enjoy FREE SHIPPING , no minimum orders!.
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*Amazon prime members benefit from free and rapid international shipping for amazon store products. ​
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*Important Note*​
At this time, the only location with pick up service is Montreal, Canada. Our future plans are to come to your door! As a subscribed member, announcements for upcoming festivals, fairs and events we will participate in worldwide are sent directly to your e-mail! We hope to see you soon!
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RETURN & EXCHANGE POLICY
FREE REFUND/EXCHANGES 30 DAYS AFTER DELIVERY! HAPPINESS GUARANTEE! LET'S TURN THAT FROWN UPSIDE DOWN ;)- Any issues with product quality, requests for refunds, exchanges or replacements will be processed directly with our POD partners. Please note, they may request photos be uploaded in order to provide a quick and easy resolution. Please contact us ANYTIME at : contact@creativesoulpublications.com ​
​​EEDBACK FROM OUR CUSTOMERS IS VERY IMPORTANT SO WE CONTINUE TO COLLABORATE WITH THE BEST QUALITY POD SUPPLIERS IN THE MARKET.